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Frequently asked questions

Comfort in work boots and safety shoes is generally determined by several key factors that contribute to arch support, protection and a comfy and safe feeling at work.

ELTEN's WELLMAXX range has an inbuilt heel and arch support insole (the material is called Infinergy Comfort Insole by BASF). The lightweight compound provides maximum energy rebound and shock-absorption as well as softer cushioning to prevent fatigue and reduce the risks of injuries at work.

4 Simple Steps To Measuring Your Feet Accurately When Buying Work Boots.


Additional Tips When Buying Safety Footwear:

Measure In The Afternoon
Measure your feet in the afternoon because they change shape throughout the day. After a day of walking on them, and stretching them out, they will become wider & longer compared to their original size in the early morning. Take into account how your socks might add a few mm too.

Measure While Standing
Ideally, you should be standing instead of sitting during measurements. As this also affects the size of the feet. Ask for assistance if possible.

Measure From Heel To Longest Toe
Upon measuring, place the foot on a tape measure and measure it from the heel to the longest toe. The measurement from the heel to the longest toe is your shoe size.

Measure Both Feet
Do not rely on left or right. Always measure both feet as differences in length are common. A difference of 3 mm in length, give or take, is quite normal. Take the measure of your longest foot. 

Measuring Your Feet With The Paper Method (or watch the video above).
If you are unsure of the size you normally wear in any of those 'Sizing Types', then measuring your feet length will provide a guide as to what size footwear you need to order. Follow the simple guide below, measure 'both feet'. You will most likely find one foot is slightly longer than the other, which is quite normal.

Then find your boot size on our size chart by comparing your foot measurement. Please be aware that all boot and shoe manufacturer sizes vary slightly, and sometimes even vary between styles from the same manufacturer. So using this information is not foolproof and should be used as a guide only.

Still unsure? Please contact us on, 03 6161 3933, or by using our contact form. Our friendly staff will happily assist you with any queries.

No shoe- or bootmaker claims to own the "true" sizing chart, hence you always need to double check!


As we manufacture in Germany, ELTEN's sizing runs slightly larger than the average US/UK/AU chart.  Our rule-of-thumb recommendation is to order a size down from your normal boots, runners or sneakers size.

No matter if you're a 100% sure or really uncertain regarding your size, it only takes 10 seconds to double check your current size against our sizing chart.

Still not sure? No worries - We've got you covered!

You have piece of mind with our offer for FREE returns & FREE exchanges if you need to swap sizes, want a different model or just your money back after a purchase, no dramas!

For any queries just contact our friendly customer service team in Melbourne on 03 6161 3933 or

StitchKraft offers a wide range of work boots and safety shoes for specific occupations and workplace environments. Our range of ELTEN safety footwear includes:

Safety boots with BOA quick-release closure system for better ankle support and enhanced agility

Genuine leather or non-leather (vegan friendly) work boots

Certified Anti-slip (SRC) safety shoes for workplaces with slippery or wet floors. Lace up boots and Zip sided boots including the popular
Joschi Gore-Tex Boot Lightweight

Safety Runners & Work Sneakers for workers who go the distance and need to move quickly around the workplace.

100% Waterproof Boots With Gore-Tex Climate Membrane.

Need help? Just contact our friendly customer service team on 03 6161 3933

Of course you can!

It's FREE &  easy to return your safety boots or work shoes online or in our store.

Click here for our Quick & Easy Returns Process

Read our Delivery & Returns page for more information.

Comfort, style and durability are all features of StitchKraft's selection of safety footwear

Options include high-cut lace up boots, mid-cut safety boots, zip sided boots, work boots in smooth genuine leather, vegan friendly (non-leather) options safety boots for working close to electrical hazards.

The Wellmaxx insole is considered pinnacle of comfort when it comes to prevent sore feet at work. The comfort insole is implemented in a selected range of our steel toe cap and composite toe cap boots and shoes. 

Explore optimal work boot comfort with Stitchkraft, online and in-store.

Lightweight work boots and safety shoes are the right option in certain occupations and StitchKraft has what you are looking for!

Examples of lightest work boots that don't sacrifice strength and durability include lace-up and BOA safety sports shoes from ELTEN.  

Lightweight materials such as the robust CORDURA upper and comfortable walk-on-air Wellmaxx insoles topped off with Elten's Made In Germany footwear quality make those lightweight work boots & shoes a delight for all hard working feet!

Click here for our range of lightweight safety runners & work sneakers. The choices are all yours at StitchKraft for shopping online or in person in our Melbourne showroom.
If shopping online, simply make a wish list, add products to your shopping cart and proceed to checkout for speedy delivery to your door.

All items showing as available are in stock in our local warehouse in Melbourne and ship within 24hrs of ordering. 

If an item is showing out of stock, please contact us directly so we can notify you ASAP when the item will be in stock again. 

We have put together a COVID-19 FAQ in order to answer all your questions during these challenging times. 

Please click here.

Nice to meet you! 

You are welcome to visit our showroom in Unit 13 / 72-74 Lambeck Drive, Tullamarine VIC 3043 during business hours as follows:

Monday 9am - 5pm
Tuesday 9am - 2pm
Wednesday 9am - 5pm
Thursday 9pm - 2pm
Friday 9am - 5pm
Saturday 8am - 12pm

Can't make it? No worries! Order work boots & safety shoes online is easy and 100% piece of mind with our FREE Returns & FREE Exchanges policy and our accurate sizing chart.

Of course you can!

It's FREE &  easy to exchange your safety boots or work shoes online or in our store.

Click here for our Quick & Easy Exchange Process

Read our Delivery & Returns page for more information.

StitchKraft accepts major credit cards (Visa, AMEX and MasterCard).

PayPal is available to online customers, as are 'Buy Now, Pay Later' payment options like Zip Pay and Afterpay.

Tracking your order is simple.

Once you have placed your order, we will send an email order confirmation with an order number and tracking number.

Orders are generally picked and dispatched within 24hrs. 

We use the Australia Parcel Post service for most parcels. To contact Customer Service please call 03 6161 3933 or use our contact form. 
Please have your order confirmation number handy as this will assist us in locating your order. Your order confirmation number can be found in your order confirmation email. 

You are able to cancel or modify an order after placing it, if the order has not been dispatched. Please call our local & friendly Customer Service team in Melbourne on 03 6161 3933 during business hours Monday-Friday and have your order confirmation number on hand.

Please find contact page here or on

To unsubscribe from the StitchKraft promotional mailing list, please click the unsubscribe link at the bottom of any email you receive from us. You can not unsubscribe from any emails in relation to orders.

For all B2B or Trade enquiries please contact us directly on 03 6161 3933. 

In 2023, we launched a more sustainable shipping satchel, which means that all orders sent from Stitchkraft's Tullamarine warehouse are now using satchels made of 100% bio-degradable waste a.k.a. recycled plastic that has had a previous life with components that will make it degrade in your green rubbish bin!

Our new sustainably sourced satchels and their recycled content are certified under GECA’s (Good Environmental Choice Australia) Recycled Product Standard.

Our satchels and safety shoe / boot boxes are designed to be recyclable.

We’re working closely with Elten safety footwear and its partners, and wider stakeholders to identify ways to make positive progress on the sustainability of packaging material for online retail businesses in the safety footwear industry.

If you have any additional questions don’t hesitate to get in touch with us below. 

We aim to be available to you when you need us the most! 

Our operating hours for our live channels and customer service team in Tullamarine / Melbourne VIC are stated below.

We also have an extensive help centre with articles that can solve most of your enquiries regarding exchanges and warranty enquiries.


Phone operating hours at Stitchkraft:

9.00am - 2pm
Tuesday 9.00am - 2pm
Wednesday 9.00am - 2pm
Thursday 9.00am - 2pm
Friday 9.00am - 2pm

Australia: 03 6161 3933

New Zealand: +61 3 6161 3933

Or contact our friendly customer service team in Melbourne on

60 day free return

You have 60 days from the date of purchase to return goods in NEW condition FREE OF CHARGE.

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Express shipping

All orders placed before 10am Monday to Friday are dispatched same day from our Melbourne warehouse.

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In-store shopping

See, feel and try our huge range of work boots & safety shoes in store in Tullamarine - Open To Public!

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