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Protecting Your Personal Information

 At Stitchkraft, we take your privacy and protection of your personal information seriously, and we are committed to ensuring that your safety footwear shopping experience with us feels safe and secure.

With scam messages on the rise in Australia and New Zealand across all industries, we have provided a list of the type of information that our dedicated Customer Service professionals may ask you to share should you need help with your customer account or an order.

Our Customer Service team may ask you for the following information:

  • Order number
  • Email address
  • Shipping address
  • Phone number

Our Customer Service team will never call, text or email you asking:

  • for sensitive personal information such as your credit or debit card details;
  • to send or receive funds using cryptocurrency;
  • to meet via a video conferencing service; or
  • to connect to your personal device through remote access.

We also want to take this opportunity to remind you that the contact details for our Customer Service team are only available through our Contact Help Page or via direct message on our official Instagram and Facebook social media channels. Additionally, if you are looking for a job at Stitchkraft work boots & safety shoes, we will only ever post job on our official LinkedIn channel or with reputable recruitment agencies or websites such as SEEK.

We urge our customers to always be cautious of any suspicious Customer Service contact details for Stitchkraft on other websites, as well as unsolicited ‘phishing' communications such as suspicious emails, phone calls or messages (including recruitment messages) claiming to be from the Stitchkraft Customer Service team in Tullamarine.

We encourage our customers to review the Australian Government's Scam  website for more information about cyber protection. If you believe you have fallen victim to a scam, please report it to the Australian Government's Report Cyber website.

If you have any questions or concerns, please contact our Customer Service team in Tullamarine via the channels mentioned above. You can also read more about Stitchkraft’s Privacy Policy here:

60 day free return

You have 60 days from the date of purchase to return goods in NEW condition FREE OF CHARGE.

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Express shipping

All orders placed before 10am Monday to Friday are dispatched same day from our Melbourne warehouse.

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In-store shopping

See, feel and try our huge range of work boots & safety shoes in store in Tullamarine - Open To Public!

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