Warranty

Stitchkraft ELTEN Footwear Warranty Policy

At Stitchkraft, we stand by the quality of our products and proudly back all ELTEN safety footwear with an industry-leading 12-month warranty. This warranty ensures that, in the unlikely event of a manufacturing defect, your issue will be resolved promptly and professionally.

What’s Covered

+ Manufacturing faults discovered upon delivery or occurring within 12 months of purchase.

+ Faults include defects in materials or workmanship not caused by external factors.

What’s Not Covered

+ Damage due to normal wear and tear.

+ Issues resulting from misuse or improper use of the footwear.

+ Faults caused by accidental or deliberate damage.

+ Claims based on fit or comfort after the footwear has been worn.

+ Requests to change size or style as part of a warranty claim.

Warranty claims are honoured for like-for-like replacements only, including the same style and size as originally purchased.

Footwear must be used in a fit-for-purpose manner. Please refer to the Technical Data Sheet on each product page to confirm the product's suitability for your specific work environment.

How to Make a Warranty Claim At Stitchkraft

If you believe your ELTEN safety footwear has a manufacturing defect:

+ Contact us at warranty@stitchkraft.co or call 03 6161 3933.

+ You may be required to return the product to our Head Office for inspection.

+ Please note: You are responsible for return postage costs.

If your claim is approved, we will repair or replace the item with the same style and size as originally purchased.