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Warranty

Stitchkraft ELTEN Footwear Warranty Policy

At Stitchkraft, we stand by the quality of our products and proudly back all ELTEN safety footwear with an industry-leading 12-month warranty. This warranty ensures that, in the unlikely event of a manufacturing defect, your issue will be resolved promptly and professionally.

What’s Covered

+ Manufacturing faults discovered upon delivery or occurring within 12 months of purchase.

+ Faults include defects in materials or workmanship not caused by external factors.

What’s Not Covered

+ Damage due to normal wear and tear.

+ Issues resulting from misuse or improper use of the footwear.

+ Faults caused by accidental or deliberate damage.

+ Claims based on fit or comfort after the footwear has been worn.

+ Requests to change size or style as part of a warranty claim.

Warranty claims are honoured for like-for-like replacements only, including the same style and size as originally purchased.

Footwear must be used in a fit-for-purpose manner. Please refer to the Technical Data Sheet on each product page to confirm the product's suitability for your specific work environment.

How to Make a Warranty Claim At Stitchkraft

If you believe your ELTEN safety footwear has a manufacturing defect:

+ Contact us at warranty@stitchkraft.co or call 03 6161 3933.

+ You may be required to return the product to our Head Office for inspection.

+ Please note: You are responsible for return postage costs.

If your claim is approved, we will repair or replace the item with the same style and size as originally purchased.

60 day free return

You have 60 days from the date of purchase to return goods in NEW condition FREE OF CHARGE.

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Express shipping

All orders placed before 10am Monday to Friday are dispatched same day from our Melbourne warehouse.

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In-store shopping

See, feel and try our huge range of work boots & safety shoes in store in Tullamarine - Open To Public!

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