This website is operated by STITCHKRAFT.CO Pty Ltd. Throughout the site, the terms “we”, “us” and “our” refer to STITCHKRAFT.CO. STITCHKRAFT.CO offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to STITCHKRAFT.CO indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by STITCHKRAFT.CO.
STITCHKRAFT.CO reserves the right to make changes to this site and these terms and conditions at any time.
By ordering or registering on STITCHKRAFT.CO you grant us the right to add your contact details to our database and email transactional order, shipping and product review emails. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via the link at the footer of any marketing communications or contacting our Customer Service team and we will remove you from marketing communications.
We may exchange personal information with our related companies and with third party service providers who assist us with payment, marketing, data processing, IT, archival, auditing, accounting, customer contact, legal, business consulting, banking, delivery, data analysis, document management, research, investigation, insurance, website and other services. Some of these third parties may be location in Australia, USA, EU and other countries.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. STITCHKRAFT.CO reserves the right at any time after receipt of your order to accept or decline your order for any reason. STITCHKRAFT.CO reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. STITCHKRAFT.CO is a reseller to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by STITCHKRAFT.CO.
STITCHKRAFT.CO is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received or an alternative method.
Shipping and Delivery
Customers who choose Express Shipping (no signature) give authority for their order to be left unattended at their delivery address. STITCHKRAFT.CO will only replace orders using this shipping method providing the order is proved lost in transit by our delivery company.
Certain factors such as order size, weight and shipping address may require us to ship via another method. STITCHKRAFT.CO reserves the right to change your shipping method in these cases.
The delivery times provided by STITCHKRAFT.CO are estimates only. STITCHKRAFT.CO will not be held accountable for late deliveries or loss or damage relating to late deliveries.
In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. By agreeing to our terms and conditions you acknowledge all information set forth under our shipping and returns policy.
The special instructions box on the delivery page of the checkout is used for any instructions to help the driver make delivery of your order (e.g. "Last house at end of driveway", "Office hours 9-5"). Drivers are unable to grant specific requests such as "Deliver between 1-2pm" or "Leave parcel in garden shed". STITCHKRAFT.CO cannot be held responsible if your instructions are not followed, nor can we complete any promo code requests entered in this field.
Change of Address
The shipping address for your order is shown in the checkout and on your order confirmation and shipping confirmation emails. In the event that an incorrect address was entered, address changes can only be made until the order begins processing. STITCHKRAFT.CO cannot accommodate all address change requests. We highly recommend calling our customer service team on 1300 800 981 instead of emailing as we cannot guarantee instant responses to email enquiries.
STITCHKRAFT.CO takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.
International Customs Charges
Some orders may incur a customs or import duty charge. STITCHKRAFT.CO do not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office.
All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and STITCHKRAFT.CO will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and STITCHKRAFT.CO will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.
Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Australian Dollars. Non-Australian currency figures are all approximations based on an exchange rate
Faulty Items and Warranty Information
All repairs are carried out by the manufacturer and not by STITCHKRAFT.CO. In some cases, faulty items cannot be repaired and a replacement or refund will be offered. STITCHKRAFT.CO cannot control the availability of parts of replacement goods.
STITCHKRAFT.CO has no control over manufacturer warranty periods, nor can we control repair periods and cannot advise what they will be. We will however do everything we can to ensure your faulty item is handled as quickly as possible and that you are informed throughout the process. In cases where you have returned goods directly to the manufacturer, STITCHKRAFT.CO cannot be held accountable for repair periods or communication from the manufacturer.
In cases where a faulty item was received please contact us and we will cover the return costs on the faulty item. Faulty items may be returned outside of the regular returns time frames providing the item is still under warranty. Please contact customer service or the brand directly for warranty periods.
We aim to have your return processed as soon as we can, usually within 24 hours of receiving the item; however some faults must be approved by the manufacturer before a refund or replacement can be issued. This process usually takes around 1-4 weeks.
Each manufacturer may have different warranty periods or service standards for faulty items. STITCHKRAFT.CO works closely with its brands to ensure faulty items are dealt with promptly, but we have no control over the repairs or assessment process for warranty issues. In most cases, products returned in used condition will be repaired instead of replaced and will not be refunded unless repair is impossible. Any items returned outside of the warranty period will generally incur a charge for the repair. For more information on your products warranty, please contact the brand directly.
If notified before goods have been dispatched from us or our suppliers, STITCHKRAFT.CO can accommodate order cancellations. If items have been shipped, STITCHKRAFT.CO reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.
Copyright and Trademark Notice
This site is owned and operated by STITCHKRAFT.CO Pty Ltd. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of STITCHKRAFT.CO.
All software used on the site is the sole property of STITCHKRAFT.CO or those supplying the software.
You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose.
No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without STITCHKRAFT.CO prior written permission.
All rights not expressly granted herein are reserved.
Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, STITCHKRAFT.CO shall have the right to refuse or cancel any orders placed for products listed at the incorrect price.
STITCHKRAFT.CO shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
If your credit card has already been charged for the purchase and your order is cancelled, STITCHKRAFT.CO shall issue a credit to your credit card account in the amount of the charge.
PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
This site may contain links to other sites on the Internet that are owned and operated by third parties.
You acknowledge that STITCHKRAFT.CO is not responsible for the operation of or content located on or through any such site.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, re-sellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
Credit Card Payments and Verification
All orders are subject to pre-authorisation checks to ensure sufficient funds are
available and to confirm the validity of the payment method. The total amount of the order will be charged to your credit card the moment you confirm your order during the checkout.
Some orders may be subject to small charge verification before they are approved for shipment. In these cases a small amount between $0 and $1 will be held on your credit card and you will be asked to confirm this amount to validate your payment. This is not a charge, but an authorisation which will release back to you.
Promotions & Gift Cards
› Promotions, discounts and promotional codes (collectively "Promotions") are valid for the specified time period for online purchases of merchandise only and may be used one time only unless otherwise stated.
› One time use Promotions must be used in their entirety in a single purchase. Any amounts not redeemed in the applicable purchase will be forfeited. Promotions cannot be combined with other promotions.
› Promotions do not apply to gift certificates, shipping, GST or duties or similar services.
› Promotions cannot be applied retroactively to previously placed orders or to orders that have been adjusted.
› For promotions requiring a minimum order size, charges for shipping and credits from gift certificates do not count towards the minimum order size requirement.
› For promotions where you must buy 1 (or more) item(s) to get a reduction on the second (additional) item(s), the discount will be applied at checkout to the lower priced item.
› If merchandise was purchased with a Promotion and subsequently returned, you will be issued a credit or refund at the promotional price and, if the Promotion has expired, it cannot then be applied to a replacement or future order.
› If you return a gift that was purchased with a Promotion and the Promotion has expired, you cannot apply the expired Promotion to a replacement or future order.
› Promotional items are available only while supplies last; STITCHKRAFT.CO does not issue rain checks for items that run out of stock.
› STITCHCRAFT.CO can, at its sole discretion, extend or terminate a Promotion at any time.
› STITCHKRAFT.CO has no obligation to advise an entrant of an incomplete or incorrect entry and will not be accountable for the return of any item ordered incorrectly.
› By claiming a promotional offer on your order, you agree that you have understood the terms and conditions of that promotion.
› All promotional spend levels and discounts are in Australian Dollars (AUD).
› $ Gift cards may not be combined with any other promotional offer and cannot be used in multiple quantities on a single order.
› Some promotional offer gift cards may not be combinded with any other promotional offer or promo code offer.
Purchased Gift Cards
STITCHKRAFT.CO gift cards entitle users to Australian Dollars which can be redeemed at STITCHKRAFT.CO (Australia). In order to successfully use your Gift Card rules set out with the gift cards must be adhered to - The Gift Card must be used prior to the Gift Card’s expiration date; The gift card cannot be used to purchase - Gift cards and Gift wrap. Should The Customer return items bought with the use of the Gift Card STITCHKRAFT.CO will, at STITCHKRAFT.CO’s discretion - Issue a refund by way of credit to their gift card up to the value of the gift card amount redeemed, and by regular refund for the value exceeding the value of the gift card, should the returns be received prior to the gift card expiry date; or issue no refund should the returns be received after the gift card expiry date, except where the refund amount exceeds the value of the gift card, in which case they will be refunded the difference between the total refund amount due and the value of the gift card. In order to redeem your gift card, you must use the STITCHKRAFT.CO checkout by selecting “Proceed to Checkout” in the cart.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall STITCHKRAFT.CO, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless STITCHKRAFT.CO and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
This agreement and this website are subject to the laws of VIC and Australia. If there is a dispute between you and STITCHKRAFT.CO that results in litigation then you must submit to the jurisdiction of the courts of VIC.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org.